Warranty Claims

When an asset covered by a warranty is sent for maintenance or repair, you can recover the cost of repair by adding a warranty claim.

A repair added to a work order of an asset is eligible for warranty claim, when:

• The asset is covered with at least one warranty type.
• The component in the Repair-Group-Component-Action association is assigned with the same warranty type that is assigned to the asset.  For more information, see the Repair-Group-Component-Action section in the Setup module.
• The same Repair-Group-Component-Action association is added as a repair in the work order.
• The repair reason is categorized under the warranty repair reasons. For more information, see the Repair Reason section in the Setup module.
• The repair is completed and is in a closed status.

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